2. The whole house and sleeping arrangements

The booked group has exclusive use of the whole house: three bedrooms, two bathrooms and a maximum of six guests. There is one king-size bed, one double bed and one single bed, plus a proper sofa bed in a separate extra room used as an office and relaxation room. The sofa bed is not in the living room. Four beds/bed units do not mean six separate beds or six private bedrooms.

A fully equipped kitchen, washer/dryer, bed linen, Wi-Fi and parking are included. No particular Wi-Fi speed or uninterrupted connection is promised. A veranda, garden and BBQ are available; outdoor use depends on the season and safe conditions. Particular winter requirements need confirmation for the stay.

5. Arrival and checking the condition

Check-in and check-out times and current access instructions are provided in the booking confirmation or a separate agreement. Early arrival or late departure needs the host’s confirmation.

Check the house and visible furnishings on arrival. Please report visible faults, damage or missing items on the arrival day where reasonably practicable, preferably with clear photographs and a short description. This helps us assist you and establish whether an issue pre-dated the stay. Faults that could not reasonably be detected on arrival should be reported promptly after discovery.

A late report does not by itself establish that the guest caused the damage, accepted the condition or lost any rights. A claim against a previous or current guest requires its own assessment and supporting evidence.

6. Careful use and safety

Use the house and equipment with reasonable care and for the agreed accommodation purpose. Be considerate of neighbours and follow safe operating instructions. Use of the indoor fireplace is prohibited. Do not use equipment that appears unsafe; contact the host.

One pet may stay in accordance with the approved booking. Tell the host about the pet before booking; any applicable fee must be shown in the offer or platform price. Additional pets or other exceptions need agreement.

Only the approved group should stay overnight, within the six-guest limit. Notify the host of group changes and arrange approval before new people take over the accommodation.

7. If something breaks or does not work

Notify the host promptly of damage, leaks, heating problems, internet outages or other faults. Contact the host immediately where there is danger or a risk of serious further damage. For an immediate threat to life or property, call 112. Take reasonable, safe steps to limit harm.

Do not commission or carry out damage repairs or alterations to installations without the host’s consent, except reasonable immediate safety measures in an emergency. This does not limit statutory rights to have a defect remedied or to take action under mandatory law.

The host must have a reasonable opportunity to investigate and remedy the issue. A fault does not automatically result in a fixed payment; remedies, rent reductions, termination and damages are assessed under the agreement and applicable law. These terms do not waive those rights.

8. When may a guest be liable for damage?

The guest is responsible for damage to the extent required by applicable law, for example damage caused by the guest’s negligence or failure to take reasonable care. Responsibility for other people for whom the guest is legally responsible is assessed under the same applicable rules. Normal wear, ordinary ageing and pre-existing defects are not charged as damage caused by the guest.

Discovering damage during or after a stay does not, on its own, prove liability. Its cause, timing and extent must be investigated. A claim must be justified, reasonable and supported by evidence; this document introduces no fixed penalty or automatic damage charge.

9. How a damage claim is handled

The host documents the alleged damage and gives the guest an opportunity to explain. Evidence may include dated photographs, an inventory, information about the previous condition, an assessment and a quotation or receipt. The guest’s photographs and objections form part of the assessment.

Compensation must reflect the substantiated, legally recoverable loss. Repair is used where reasonable and economically justified. If an item needs replacement, equivalent function, age, previous condition and depreciation are considered; an older item does not automatically justify a full-price new replacement.

Insurance and other payments covering the same loss are taken into account to prevent double recovery. An insurance excess is not automatically a debt owed by the guest. Payment or deduction must have a basis in an agreement, an authorised platform process or law. The guest retains the right to dispute a claim.